Thank you for your interest in Gwendolyn’s Kitchen’s payment methods and policies.

 

Fee Structure

 

Our fee structure includes food preparation, service and transportation of food, serving dishes, plate ware, glassware, etc. to your site; removal of all catering trash upon our departure; and ensuring the highest levels of food sanitation and safety. You and your guests are guaranteed to be treated with the finest service and hospitality.

 

Ordering Policy

 

Although 24-hour advance notice is requested on all orders, Gwendolyn’s Kitchen will also accommodate last-minute orders when possible. The full range of menu choices cannot be guaranteed on rush orders and no changes or cancellations will be accepted on the day of the scheduled event/service.

 

Catering Policy

 

A guaranteed count is necessary seven (7) business days on orders of 150 guest and under. Any event order for 151 guests and over will require ten (10) business days prior to the event for a final guaranteed guest count. Once received the count may not be reduced. Count increases must be received 48 hours prior to the event date. Some menu additions may be subject to availability or a 10% surcharge to cover retail purchasing.

 

A credit card guarantee may be required to cover any incidental charges or fees that may be incurred.

 

All items and services subject to sales tax.

 

Gwendolyn’s Kitchen is not responsible for any liability resulting from customer’s handling of food products or alcohol related problems.

 

Gwendolyn’s Kitchen is not responsible for any liability resulting from any food items brought into the function by the customer or any other source.
 

Methods of Payment

 

In order to guarantee your order, a deposit to us in advance is required, except for some services which require full payment to be delivered such as wedding, events, parties, venue reservation.

 

All orders for Meal Drop Off and Meal Prep are due at the time of order completion.

We accept payment by credit cards (including Visa, MasterCard, Dinner Club, and American Express), bank wire transfer, cashier’s check, Paypal, Western Union, and Moneygram. We also accept Debit cards and cash payments. Final payment is due prior to the function at the time indicated on the event contract. Payment in cash, credit card, other approved method as stated here is required, unless personal checks are pre-approved.

 

Cancellations

 

All event cancellations must be received in writing and addressed to the Gwendolyn’s Kitchen representative who is assigned to your order at the time of consultation.  

 

For events cancelled for any reason before 90 days prior to your event date, 50% of your deposit will be retained. For cancellations taking place 60-89 days prior to the event, 75% of the deposit will be retained. Cancellations made 59 days or less prior to the event, 100% of the deposit will be retained. Cancellation made less than 5 business days prior to the event may require a fee equal to half the entire event.

 

Refunds

 

Should an event be cancelled by Gwendolyn’s Kitchen, we will fully refund any deposit within ten (10) days of the date of cancellation.

 

There will be no refund of the deposit if the cancellation occurs 59 or less days prior to the event.

 

There will be no refund for Meal Drop Offs or Meal Prep once food items have been received and inspected.